FAQ's

Send us a message through our online booking form with your preferred event date, time, location, guest count & the service you're interested in. We will then respond to your request within 48 hours and advise you whether we have availability and begin putting together a quote. In some instances, we may require further details from you or to come and visit the venue to measure up.

Our minimum spend is £300, this excludes delivery, installation and collection charge.

Event orders require an initial deposit of 50% paid within 24 hours upon receipt of your invoice unless otherwise stated in your confirmation email. 

Larger events will be subject to a higher percentage. The remaining 50% must be paid in full no later than 14 days before the event.

Balloon orders must be paid in full within 24 hours upon receipt of your invoice. Until payment is received your booking will not be confirmed and your selected date not secured.  

Yes - for all event orders which include the hiring of props (tables, chairs, balloon hoops etc.). These are subject to a damage deposit of a minimum of £100 or otherwise stated. The damage deposit is in addition to your booking fee. The deposit will be returned back to you when we have confirmed that all the hired items are still in their original and undamaged condition. Please allow up to 5 days for this.

Bank transfer only, details are at the bottom of our invoice.

Sadly we do not offer refunds (inclusive of COVID related issues, we do however offer one date change if we are given enough notice (2 weeks notice required as a minimum). Deposits and payments are transferable to another date but they are not refundable.

Our set up locations are typically based in London (including Greater London) and Surrey. We do however cover all the home counties too including Buckinghamshire, Berkshire, Essex, Hertforshire and Kent. We are happy to travel further afield than these places however in these circumstances a minimum spend will apply.

It all depends on the size of the event, we can be more specific when we know more about your event.

30 is the maximum number of guests that we can cater for with both setups. If you have more guests than this number please still get in touch and we can look to accommodate them.

When making the booking we will agree an arranged time and day to come back and collect the items, which remain your responsibility until then. If your event finishes early and you would like us to collect earlier, then we usually require a minimum of 2 hours notice by phone or text. We will aim to be with you as soon as possible, however this will depend on location of the event and also if we are out on another set up. 

No, however, we work closely with two fantastic local companies, ‘Picky Bits’ who supply incredible platters, grazing boxes and buffets and ‘Carly Lawrence Cakes’ who does  beautiful, handcrafted cakes for birthdays, weddings, anniversaries or any special occasion

Sadly the weather remains a risk for any event, we do live in England after all. If you regrettably decide to cancel your event because of adverse weather we cannot provide you with a refund. It is always a good idea to have a plan B, just in case the weather does not hold out for your event and the set-up can be transferred inside. If you have already booked and later discover it is going to rain, we will always try to accommodate last-minute location changes (to your plan B, sheltered or indoor location).

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Yes we have full public liability insurance